What are your rates and how long are your sessions?
Rates vary by team member.
We accept all forms of payment, including credit/debit, check, HSA cards and cash. Payment is due at the time of the session. If you prefer to pay via credit/debit card, we can keep it securely on file for your convenience. Billing occurs one time a week on Mondays. If you have a card on file, you will be charged on Monday for any sessions in the previous week.
How does payment work?
Can I use my insurance?
As a service to our clients, Restoration Counseling has the ability to electronically submit claims to your insurance company on your behalf. However, payment is due in full from you at the time of service, though you may receive a reimbursement check from your insurance company according to your coverage, co-pay, and deductible. It is your responsibility to check with your insurance provider about coverage. We are out-of-network for all companies.
Additionally, insurance companies will only offer benefits for therapy with licensed professional counselors (LPC), and will not cover any other services provided at Restoration (i.e. spiritual counseling, support groups, etc.)
To learn more about the reasons for this decision, CLICK HERE.
100%. We take your right to privacy very seriously. It is this ironclad commitment to confidentiality that allows for this to be a safe and effective space for you to explore your pains and struggles. We are HIPAA regulated, and will protect you, your heart, and your identity.
There are only a few situations where we are allowed (actually mandated by law) to break confidentiality: if there is any indication of harm to yourself (suicidality) or harm to another (homicidality), or an indication of abuse to a minor or elder. And finally, we must surrender records if we receive a court order. Otherwise, Fort Knox.
As all of our therapists seek to provide the highest quality of care for our clients, we often consult with one another to seek insight, wisdom, and resources. Never is any identifying information shared, even amongst our own team.
Is this confidential? How will my privacy be protected?
At this time, we do not accept Medicaid. And, per the requirements of Medicaid eligibility, we cannot accept clients, even those wishing to pay out-of-pocket, who currently have Medicaid benefits. We would be happy to help you find a Medicaid provider.
Do you take Medicaid?
What do you mean by “story work”?
We are committed to going deeper than simply symptom management and behavior change. We know you want relief, but we also know that true healing comes from addressing the driving narratives that lie below the surface. “Story Work” refers to this deeper dive, and we are leading experts in this work.
What is the difference between a therapist and a spiritual counselor?
Therapists have completed Master’s level training in a counseling-related field, and are regulated by state licensing boards. Spiritual Counselors and Coaches have received certifications from Christian organizations and denominations qualifying them for this work.
All of our team members are trained in the ReStory Approach and receive internal on-going development and supervision. Therefore, there can be some overlap and similarity in their approach. However, therapists are further qualified in diagnosis of mental health disorders and medical field collaboration, and have received broader training in psychological health.
First off...you are a bold and courageous soul. We commend you for stepping out and reclaiming your life. Well done!
Our goal is to make this process as comfortable and straight-forward as possible. This is hard and good work, and we know it can be challenging on many fronts. Therefore, we've created an office environment that is private, safe, comfortable and fun.
For more information about how this works, CLICK HERE
I’ve never been to counseling before. What can I expect?
Is your office accessible?
At this time, our main office at 155 W. Harvard Street, Suite 401 is not accessible. Having been built in the 1980’s, the building does not have a ramp or elevator, and we are at the top of several stairs. However, we have agreements with other locations to utilize accessible office space should you require it. Please let us know when inquiring, and we will make the necessary arrangements to accommodate your needs.